Our Core Values
INTIGRITY
We will make continuous efforts to improve our depth of character in all our personal and professional relationships.
- We will be consistent in our thoughts, speech & action.
- We choose to be honest & transparent in all our business interactions and remain steadfast when challenged.
- We will develop mutually beneficial relationships with our associates and partners.
EXCELLENCE
We will continually strive to raise organizational performance standards, both individually & collectively.
- To us excellence means utilizing one's total abilities (without holding back even a little) in performing every task consistently.
- We are fearless in expressing unique ideas and acting upon them to enhance personal efficiency & effectiveness.
- We will adapt appropriate technology and systems continually for improving productivity, cost effectiveness and response time.
- We will use data to move beyond individual opinions for decision making and effective implementation.
CUSTOMER SATISFACTION
We serve our customers to realize their aspirations by offering products and services that add value to their lives
- We are courteous, sincere, patient and sensitive to our customers.
- All our efforts & decisions are relentlessly focused on understanding & responding to customer needs & expectations.
ACCOUNTABILITY
We live up to our words & actions. When we commit to do something, we do it - decisively, responsibly & timely, so that others can rely on us consistently.
- We accept the consequences of our own performance, behavior and words at all times.
- When we make commitments to customers, to fellow employees and to others, we take personal responsibility for fulfilling those commitments. We immediately inform others when we are not able to meet the commitment.
ORGANIZATIONAL SPIRIT
We recognize that organization interest is supreme, above group & individual goals.
- We hold the organization in high esteem & take pride in its purpose.
- We have a sense of ownership and rejoice belonging to the organization.
- We channelize all our energies & actions towards realizing organizational vision.
- When a decision is made and a company goal is established, we work collaboratively with others to meet that goal.
RESPECT FOR INDIVIDUAL
We will respect each other as individuals, irrespective of position.
- Our actions, behaviour and attitude consistently demonstrate our respect for the dignity and worth of each individual.
- We maintain a work environment that seeks out and values the insight, experience, contribution, and participation of all employees.
- We listen to, trust, share with and empower each other.