Good customer service translates to stronger customer loyalty, which in turn results in increase in the organizations profitability.

This has resulted in increased importance of Customer Relationship Management products within organizations. Organizations are looking at these CRM products to manage sales activity, grow sales opportunity, convert leads to sales and also provide good customer service to help retain their customers.

We present a new generation e-CRM product, tested on IBM servers and certified by IBM as e-business solution. comdotServ aims to automate the Pre-Sales and Post-Sales activity within an organization enabling interactive Customer Service and complete Sales Support.

ComdotServ results in increased customer satisfaction while the Organization enjoys increased sales at reduced cost. It also offers better insights to customer behavior, facilitates intelligent workflow on a structure that is scalable, flexible and adaptable to change.